FAQ

Any doubt? We answer

Village

In the Pousadela village you can find:

11 houses (7 T1 houses; 3 T2 houses; 1 T3 house) and 9 rooms Penedo;

Heated indoor and outdoor infinite swimming pool heated by solar panels;

Spa (massage rooms and circuit (sauna, jacuzzi and Turkish bath);

Restaurant & Bar;

Gym; Games Room; Children’s playground (indoor and outdoor)

The rate includes:

  • Breakfast
  • Access to the spa circuit (sauna, jacuzzi and Turkish bath)
  • Access to indoor and outdoor pools
  • Gym
  • Games Room
  • Welcome Offer (Coffee, Tea and water)

The rate includes:

  • Breakfast
  • Access to the spa circuit (sauna, jacuzzi and Turkish bath)
  • Access to indoor and outdoor pools
  • Gym
  • Games Room
  • Welcome Offer (Sparkling wine, chocolates, minibar, coffee and tea)

The Louredo hillside accommodation has:

4 2 bedroom houses with common outdoor pool

5 1 bedroom houses with common outdoor pool

All houses have a balcony and barbecue

Pousadela is the main building, offering services such as: restaurant, bar, spa, indoor and outdoor infinity pools, gym, games room and children’s playground. The Encosta houses are 2.6 km away from Pousadela, 5 minutes by car, if you stay there, you will be able to take advantage of all of Pousadela’s main services. Breakfast at Casas da Encosta is served at the Pousadela restaurant at an extra cost. We are not responsible for travel between the two spaces.

Yes, the Encosta houses also have a panoramic view of the river and the mountains. It has an outdoor pool, and barbecue area with ample space for socializing.

Yes, the bar and restaurant are open to the general public.

Yes, it is possible to take advantage of all services at Pousadela (restaurant, bar, spa, swimming pools) while staying in the Encosta houses. However, there are two different villages, which are 2.6 km apart.

House with 1 bedroom – 2 adults (or 2 adults and 2 children)
House with 2 bedrooms – 4 adults (or 4 adults and 2 children)
House with 3 bedrooms – 6 adults (or 6 adults and 2 children)
Encosta de Louredo house with 2 bedrooms – 4 adults (or 4 adults and 2 children)
Encosta de Louredo house with 1 bedroom – 2 adults (or 2 adults and 2 children)

Children over 7 years old have an extra cost of €25/night*

Each room has a maximum capacity of 2 adults + 1 child up to 7 years old.

The child must share a bed with adults.

We provide a crib for younger children.

Yes, we have ample and free parking.
Guests can park their cars next to their Home/ Room

Yes, we have an electric charging park with an associated cost.

Unfortunately we are not accepting pets. We love them and many of us have pets, it was a difficult decision but it had to be made given the experience we have had in the past few months. The carelessness of several guests / owners with the houses was too much, to the point of damaging the interior of the house, after a simple stay. In this way, we were forced to make this decision, because only then can we guarantee maximum hygiene to our guests, with a clean house, without pet hair and smells.
At the moment, we only allow assistance dogs.

We have a spa circuit, with sauna, jacuzzi and Turkish bath. This service is included in the reservation and is for the exclusive use of guests.

Massage and Float services and treatments can be used by external customers, subject to an extra cost, availability and prior appointment.

Inside the tank, it will float in water heated to body temperature, saturated with Epsom salts, which facilitate buoyancy. This environment free from external stimuli, without light, sound or gravity, allows the mind and body to reach a state of deep relaxation and meditation. It’s the perfect opportunity to disconnect from the outside world and immerse yourself in a state of well-being and inner peace.

Yes, by appointment and availability.

We have a catalog of activities that you can do, such as: pedestrian, radical or nautical, require prior booking, extra costs and are subject to availability. We have also developed an application, with several routes and tourist spots that you should definitely visit, without any extra cost. We invite you to download the application.

Reservations

To make a reservation on the Pousadela website, simply enter the “BOOK NOW” page, select the dates and the number of adults / children by choosing the house typology. Then, click on “Show offer”. The various types of houses and promotions valid to date will appear. To complete the reservation simply click on “Book Now” and fill in with the requested information. Reservations can also be made by phone +351 646 267 or by email reservas@pousadela.pt

After completing your reservation, the booking confirmation is sent via email to the address indicated.

In low season, the free cancellation period is 7 days before the reservation date.
In mid / high season the free cancellation period is 30 days before the reservation date

Yes, a deposit of €200 is required upon arrival. Check the information in the questions “Prices and payments”

It depends, if the reservation is canceled at the last minute, without the possibility of occupying the house again, the amount is not refunded.
If the reservation is canceled early enough to allow us to occupy the house again, its value will be in credit, to be able to take advantage of a future reservation, with a date to be scheduled, and subject to availability of the resort.

The check-in is from 4 pm until 10 pm. The check-out is until 11 am. For early check-in and late check-out, you must consult the reception on the day before arrival or departure. In any case, you can always arrive early, enjoy the services of the village until the house is ready, and after leaving the house (after 11:00 am) you can remain in the village until the end of the day.

Beds – No, the houses do not have the capacity to place extra beds.

Cot – Yes, it is possible to add a cot at no additional cost.

Yes, breakfast is included in Pousadela Village reservations. In the houses on Encosta de Louredo, you can choose the rate with or without breakfast. It is served in the restaurant, buffet style, within the following hours: 08:00 to 10:00 hours.

Room service (delivery of breakfast to the house) has an extra cost of €15 (in houses) and €20 (in penedo rooms)

The houses have a fully equipped kitchen, ready to cook any type of meal.
Crockery, cutlery, and various appliances, such as an oven, microwave, fridge, dishwasher and coffee machine, are available. Outside you will also find a barbecue.

The house has a “Nescafé – Dolce Gusto” coffee machine. The first capsules are free (for the number of people indicated on the reservation). If you need more capsules, these have the extra cost of € 0.50 each.

Each house in Pousadela, types T1 and T2, has a bathroom, Type T3 has two bathrooms.

In the Encosta de Louredo houses, each T2 house has two bathrooms.

T1 houses have a bathroom.

3 bedroom house – has 2 bathrooms

Bath towels, toilet paper, hairdryer and personal hygiene products are available for the number of people indicated in each reservation.

At Pousadela, all houses have a fireplace, except the T3 Nascente house.

The first basket of firewood is a gift, with the rest having an additional cost of €5 each.

In Encosta houses, there are no fireplaces.

Smoking is completely prohibited in indoor spaces such as: inside houses, penedo rooms, restaurants, bars, spas, indoor pools.

You can smoke in the outdoor space of the house (porch), or in open air areas of the village.

In the indoor pool it is mandatory to use a cap inside the pool. The use of slippers is, for safety, also mandatory whenever circulating indoors. In the outdoor pool the use of these accessories is only advised, not mandatory.
Both pools are heated. The outdoor pool is now fully heated with energy created by our solar panels.

No, but we have a playground, where children can have fun. They must always be accompanied by an adult.

Prices and Payments

A security deposit of 200€ is required upon arrival. This will be charged by credit card or in cash. The refund must be made within 24 hours after check-out. Your deposit will be fully refunded by credit card, cash or bank transfer, after an inspection of the accommodation.
The reimbursement period for Encosta de Louredo houses is up to 48 hours.

 

  • Smoking inside the houses is strictly prohibited, a fine of €100 will be applied (to be withdrawn from the deposit) if any type of smoke is detected, or any type of evidence that the guest smoked inside the house.
  • Any damage or theft verified during the stay, the guest will be penalized with the non-refund of the deposit. If the amount of the deposit is insufficient to cover the damage, a quote will be presented. The final amount must be settled by the guest within 24 hours of receiving the payment request by email.

The prices shown are per house/room, complying with the maximum capacity of each house. Each extra person (in the houses) has an additional cost of €25 per night.

Accommodation includes: breakfast, spa circuit (sauna, jacuzzi and Turkish bath) and use of indoor and outdoor swimming pools, gym and games room. Any other spa service or treatment has an extra cost and requires prior booking subject to the therapist’s availability.

Our prices vary depending on the season for which the search is made. You may also have seen a promotion available to date, which has since ended.

0 to 7 years old – Free

7 to 17 years old – €25/night

Extra adults in houses with lower capacity are not allowed.

To purchase a voucher, you can contact us by phone or email, indicating the time of year you want to purchase (the amount per night depends on the time of year). An E-voucher will be issued and will be sent by email within 48 hours, after sending proof of payment. Payment is made by bank transfer. If you want to receive the physical voucher, we can send it to the address you want, free of charge.

At Pousadela you can make payments via Credit / Debit Card or cash. In the restaurant, you can also use the Sodexo or Euroticket meal cards.
On our website, you can make payments via PayPal or bank transfer.

Still need help?

For other information, contact us through the active chat on Whatsapp, and social media.

You can also send us your questions and / or comments via email reservas@pousadela.pt