FAQ

Any doubt? We answer

Village

Yes, we received the Seal “Clean & Safe” from Turismo de Portugal, which certifies compliance with the Health Directorate General recommendations.

Pousadela is the main building, offering services such as: restaurant, bar, spa, indoor and outdoor pools. The Encosta houses are a few kilometers away from Pousadela, and if you stay there, you can enjoy all the main services of Pousadela at no extra cost. Breakfast at Casas da Encosta is served in the Pousadela restaurant. However, we held no responsibility for the travelling between the two spaces.

Yes, the Encosta houses also have a panoramic view of the river and the mountains. It has an outdoor pool, playground, and barbecue area with ample space for socializing.

Yes, the bar and restaurant are open to the general public.

Yes, it is possible to take advantage of all services at Pousadela (restaurant, bar, spa, swimming pools) while staying in the Encosta houses. However, there are two different villages, which are 2.6 km apart.

House with 1 bedroom – 3 adults (or 2 adults and 2 children)
House with 2 bedrooms – 5 adults (or 4 adults and 2 children)
House with 3 bedrooms – 7 adults (or 6 adults and 2 children)
Encosta de Louredo house with 2 bedrooms – 5 adults (or 4 adults and 2 children)

Yes, we have ample and free parking.
Guests can park their cars next to their home.

Yes, however, we do not have a quick electric charge, but you can charge the car using the electricity in the house you occupy.

Unfortunately we are not accepting pets. We love them and many of us have pets, it was a difficult decision but it had to be made given the experience we have had in the past few months. The carelessness of several guests / owners with the houses was too much, to the point of damaging the interior of the house, after a simple stay. In this way, we were forced to make this decision, because only then can we guarantee maximum hygiene to our guests, with a clean house, without pet hair and smells.
At the moment, we only allow assistance dogs.

No, we don’t have a gym at the moment.

Accordion Content

Yes, we have a spa circuit, with sauna, jacuzzi and Turkish bath. This service is included in the reservation and is exclusive for guests. At the moment these services are closed, following the rules of the DGS. Massage services and treatments can be used by external customers, subject to availability and prior appointment.

We have a catalog of activities that you can do, such as: pedestrian, radical or nautical, require prior booking, extra costs and are subject to availability. We have also developed an application, with several routes and tourist spots that you should definitely visit, without any extra cost. We invite you to download the application.

Reservations

To make a reservation on the Pousadela website, simply enter the “BOOK NOW” page, select the dates and the number of adults / children by choosing the house typology. Then, click on “Show offer”. The various types of houses and promotions valid to date will appear. To complete the reservation simply click on “Book Now” and fill in with the requested information. Reservations can also be made by phone +351 646 267 or by email reservas@pousadela.pt

After completing your reservation, the booking confirmation is sent via email to the address indicated.

In low season, the free cancellation period is 7 days before the reservation date.
In mid / high season the free cancellation period is 30 days before the reservation date

It depends, if the reservation is canceled at the last minute, without the possibility of occupying the house again, the amount is not refunded.
If the reservation is canceled early enough to allow us to occupy the house again, its value will be in credit, to be able to take advantage of a future reservation, with a date to be scheduled, and subject to availability of the resort.

The check-in is from 4 pm until 10 pm. The check-out is until 11 am. For early check-in and late check-out, you must consult the reception on the day before arrival or departure. In any case, you can always arrive early, enjoy the services of the village until the house is ready, and after leaving the house (after 11:00 am) you can remain in the village until the end of the day.

No, houses do not have the capacity to place extra beds.
Yes, it is possible to place a baby cot at no additional cost.

Yes, breakfast is included. It is served in the house or restaurant, within the following hours: 08:00 to 9:30 hours.
We do not currently have a buffet service due to the pandemic. The service is carried out by selection of articles that the guest want.

The houses have a fully equipped kitchen, ready to cook any type of meal.
Crockery, cutlery, and various appliances, such as an oven, microwave, fridge, dishwasher and coffee machine, are available. Outside you will also find a barbecue.

The house has a “Nescafé – Dolce Gusto” coffee machine. The first capsules are free (for the number of people indicated on the reservation). If you need more capsules, these have the extra cost of € 0.50 each.

Each house at Pousadela, regardless of type, has a bathroom. In the houses of Encosta de Louredo, each house has two bathrooms. Featuring bath towels, toilet paper, hairdryer and personal care products for the number of people indicated in each reservation

At Pousadela, all houses have a fireplace, except the T3 house. The first basket of firewood is offered, with the rest having an additional cost of € 5 each. In the houses of Encosta, there are no fireplaces

It is totally forbidden to smoke in interior spaces such as: interior of houses, restaurant, bar, spa, indoor pool. You can smoke outside the house (porch), or in open air areas of the village.

In the indoor pool it is mandatory to use a cap inside the pool. The use of slippers is, for safety, also mandatory whenever circulating indoors. In the outdoor pool the use of these accessories is only advised, not mandatory.
Both pools are heated. The outdoor pool is now fully heated with energy created by our solar panels.

No, but we have a playground, where children can have fun. They must always be accompanied by an adult.

Prices and Payments

A security deposit of 200€ is required upon arrival. This will be charged by credit card or in cash. The refund must be made within 24 hours after check-out. Your deposit will be fully refunded by credit card, cash or bank transfer, after an inspection of the accommodation.
The reimbursement period for Encosta de Louredo houses is up to 48 hours.

 

The prices shown are per house, fulfilling the maximum capacity of each one. Each extra person has an extra cost of € 15 per night.

Accommodation includes: breakfast, spa circuit (sauna, jacuzzi and Turkish bath) and use of indoor and outdoor pools. Any other service or spa treatment, has an extra cost, and requires prior booking according to the availability of the therapist.

Our prices vary depending on the season for which the search is made. You may also have seen a promotion available to date, which has since ended.

0 to 4 years – Free
5 to 12 years – Free
After 13 years old is considered an adult (if you are an extra adult when booking, you will have an extra cost of 15 € / night) – Example: 2 adults + 2 children aged 13 – one of the children will have an extra cost of 15 € / night

To purchase a voucher, you can contact us by phone or email, indicating the time of year you want to purchase (the amount per night depends on the time of year). An E-voucher will be issued and will be sent by email within 48 hours, after sending proof of payment. Payment is made by bank transfer. If you want to receive the physical voucher, we can send it to the address you want, free of charge.

At Pousadela you can make payments via Credit / Debit Card or cash. In the restaurant, you can also use the Sodexo or Euroticket meal cards.
On our website, you can make payments via PayPal or bank transfer.

Still need help?

For other information, contact us through the active chat on Whatsapp, and social media.

You can also send us your questions and / or comments via email reservas@pousadela.pt